Global Care Group – Privacy Policy

Who are we

Global Care Group Limited (“we”, “our”, “us” or “Global Care”) is committed to protecting and respecting your privacy. Global Care, is a limited company (with company number 11327987) registered at Unit 4, The Boot factory, Cleveland Road, Wolverhampton WV2 1BH.

Global Care makes live-in care easily accessible and stress-free, while your relative can continue doing what they love.

Our data protection officer, for the purpose of applicable data protection law, is Mr Sukhram Parkash, Managing Director of Global Care Group who may be contacted at rp@globalcaregroup.co.uk. If you have any questions or would like to discuss further, you can email us or call us on: 01902 454280. You can find more information about us by clicking here: https://www.globalcaregroup.co.uk.

  1. This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried out to successfully place our carers at any of our service users located in the UK.
  2. Global Care Group Ltd is data controller in respect of personal information that we process in connection with our resourcing and recruitment business.
    The principal address of our group of companies is: The Boot Factory, Suite No4, Cleveland Rd., WV2 1BH Wolverhampton, West Midlands, UK and our phone number is: 01902 454280.
  3. We are registered in the Information Commissioner’s Office under the following number: ZA437977.
  4. Global Care Group Ltd. respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Policy is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when it is combined with other information).
  5. We may update our Privacy Policy from time to time. When we do we will communicate any changes on our websites. We would encourage you to visit our websites regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Your rights

  • Access to information. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Laws by contacting us at info@globalcaregroup.co.uk.
  • You may withdraw your consent to any processing of your personal data at any time by contacting info@globalcaregroup.co.uk.
  • You have the right to rectify any personal data held about you that is inaccurate. Your right of rectification can be exercised by contacting us at info@globalcaregroup.co.uk.
  • You may have the right to erasure of personal data held about you by contacting us at info@globalcaregroup.co.uk.
  • In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at info@globalcaregroup.co.uk and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner’s Office.

Description of Rights

ACCESS

You have a right to get access to the personal information we hold about you.
If you would like a copy of the personal information we hold about you, please write to: Data Protection Officer, The Boot Factory, Suite No 4, Cleveland Road, WV2 1BH  Wolverhampton, West Midlands, UK or contact us at info@globalcaregroup.co.uk or call us at: 01902 454280.

RECTIFICATION

You have a right to rectification of inaccurate personal information and to update incomplete personal information.
If you believe that any of the information that we hold about you is inaccurate, you have a right to request that we restrict the processing of that information and to rectify the inaccurate personal information.

PORTABILITY

You have a right to data portability.
Where we have requested your permission to process your personal information or you have provided us with information for the purposes of entering into a contract with us, you have a right to receive the personal information you provided to us in a portable format. You may also request us to provide it directly to a third party, indicated by you, if technically feasible. We’re not responsible for any such third party’s use of your account information, which will be governed by their agreement with you and any privacy statement they provide to you.  If you would like to request the personal information you provided to us in a portable format, please write to or contact us at: Data Protection Officer, The Boot Factory, Suite No4, Cleveland Road, WV2 1BH Wolverhampton, West Midlands, UK or contact us at info@globalcaregroup.co.uk or call us at: 01902 454280.

LODGE COMPLAINTS

You have a right to lodge a complaint with the regulator.
If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer who will investigate the matter. We hope that we can address any concerns you may have, but you can always contact the Information Commissioner’s Office (ICO). For more information, visit https://ico.org.uk

How we share your personal data

We take your privacy very seriously and we’ll only share your information where:

  • we need to for the purposes of providing you with products or services you have requested;
  • we have a public or legal duty to do so e.g. to assist with detecting fraud and tax evasion, economic crime prevention, regulatory reporting, litigation or defending legal rights;
  • we have a legitimate reason for doing so e.g. to manage risk, or assess your suitability for services; or
  • we have asked you for your permission to share it, and you’ve agreed.

Marketing information

Unless you have told us that you do not want to hear from us, we will send you by email relevant marketing information on current vacancies which we believe may be of interest to you. If you no longer wish to receive this information, you can tell us at any time by contacting us at info@globalcaregroup.co.uk or call us at: 01902 454280.

How long we keep your information

We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to 10 years and thereafter may store it in an aggregated and anonymised format.

Security

We are committed to ensuring that your information is secure with us.  We have appropriate measures in place to ensure that all data is protected against unauthorized access or use, alteration, unlawful or accidental destruction and accidental loss. For more information about the steps we are taking to protect your information please visit our website: www.globalcaregroup.co.uk. You can also contact us at info@globalcaregroup.co.uk< or call us at: 01902 454280.

Purposes of Processing

We will only use and share your information where it is necessary for us to carry out our contractual and regulated activities. We want to ensure that you fully understand how your information may be used.

Contractual Necessity

We may process your information where it is necessary to enter into a contract with you for the provision of our care services or to perform our obligations under that contract. Please note that if you do not agree to provide us with the requested information, it may not be possible for us to continue to provide these services to you.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@globalcaregroup.co.uk.